When to Ask Lumi and When to Contact Human Support
Ask Lumi when you need help finding a feature or understanding how to use OceSha AI. In the authenticated application, Lumi can also answer some account-specific questions when the needed information is available. For technical errors, unresolved account access, billing discrepancies, or problems that need someone to investigate, go to Contact Us and submit a support request.
Start with Lumi for product guidance
Lumi is a conversational first stop for help throughout OceSha AI. You can describe what you want to do instead of knowing which platform area to open. Ask about course creation, content tools, publishing, connecting Stripe or Shopline, finding leads, viewing analytics, updating your profile, or managing your subscription. Lumi can explain a workflow and point you to the appropriate area; you remain the one taking the steps.
Ask about your account while signed in
In the authenticated application, Lumi can use account-specific information when it is available. If the information needed to answer is not available to Lumi, it can direct you to the application page where you can find it. For subscription details such as your billing cycle, renewal, payment method, payment history, and invoices, check Payment Details. Those details concern your OceSha AI subscription, not payments from customers buying your courses.
Choose human support when something needs investigation
Contact OceSha Support for technical errors, unresolved account-access problems, billing or payment discrepancies, unexpected feature behavior, or an integration issue that needs account-level investigation. Human support is also the right next step when the information or action you need is not available through the normal platform experience.
How to reach a person
Within OceSha AI, open Contact Us and choose Submit Support Request to reach OceSha Support. If you are unsure whether your question needs a person, ask Lumi; it can direct you to Contact Us when human assistance is the appropriate next step.
Frequently asked questions
Can OceSha Support help with an integration question?
Questions about the OceSha side of an integration can be directed to OceSha Support when appropriate. If the issue needs account-level investigation, submit a support request.
Are my OceSha subscription payments the same as course sales payments?
No. Payment Details covers payments for your OceSha AI subscription. Customer payments for your courses are separate, and the creator is responsible for applicable customer transactions, refunds, disputes, and chargebacks.
Can I ask Lumi how to contact support?
Yes. Lumi can guide you to Contact Us, where you can submit a support request for human assistance.
Ask Lumi for guidance in the application, or use Contact Us to submit a support request if your issue needs investigation.
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